Temporary Data Storage:

When a customer requires data backup, transfer from an old device to a new one, or assistance during a factory reset or upgrade, their personal documents, photos, and files may be stored on a secure server located at our premises. This storage is strictly temporary and only used while the work is being carried out. Once the data has been successfully transferred back to the customer’s device and collected, all personal information is permanently deleted from our server.

Customer Repair Forms:
When a device is brought in for repair or upgrade, we record essential customer information in a lever file using a repair form. This may include:

• Name
• Address
• Telephone number
• Passwords required to access the device
• Customer signature for the declaration of repair

These records are kept locked away, confidential, and accessible only to authorized staff.

Data Protection Responsibility

Christopher Thomas is listed as the responsible person for data protection at CTECH.

Information about this registration can be verified directly on the ICO website: ICO Public Register.

Additional Safeguards

• Confidentiality: All customer data is treated with the highest level of confidentiality and is never shared with third parties unless legally required.
• Retention Periods: Customer repair forms are retained only for as long as necessary to fulfill service and legal obligations, after which they are securely destroyed.
• Customer Rights: Under GDPR, customers have the right to request access to their data, correction of inaccuracies, or deletion of records where applicable.
• Secure Handling: Both digital and paper records are protected against unauthorized access, loss, or misuse.