Last updated: 04/04/2026

CTECH Technology Services is committed to protecting your privacy and handling your personal information with transparency, care, and respect. This Privacy Policy explains what data we collect, why we collect it, how it is used, and the measures we take to keep it secure.
If you have any questions, you can contact us using the details at the bottom of this page.

 

1. Who We Are
CTECH Technology Services

Registered Office: 68 Sunnyside Avenue, Minster on Sea, Sheerness, Kent, ME12 2RA, United Kingdom
We provide computer, device, and network repair services to customers across the Isle of Sheppey, Swale, and the South East.

 

2. What Information We Collect
When you book a repair, request a service, or contact us, we may collect the following information:

• Name
• Address
• Telephone number
• Email address
• Device details
• Passwords required for diagnostics or repair (only when essential)
• Customer approval for the repair
• Communication history relating to your repair or enquiry

We only collect information that is necessary to carry out the service you have requested.

 

3. How Your Information Is Used
We use your information to:

• Book and manage your repair
• Diagnose and repair your device
• Contact you about your repair status
• Provide invoices, receipts, or warranty information
• Respond to enquiries or follow‑up requests
• Maintain internal records for legal, tax, and warranty purposes
We do not use your data for marketing unless you explicitly request or consent to it.

 

4. How Your Data Is Stored (Encrypted Repair‑Booking System)

All customer information is stored securely within our end‑to‑end encrypted repair‑booking system.

• Only the business owner has access to this system
• Access is restricted to a password‑protected computer and tablet
• No third parties have access to your data
• We no longer use paper‑based repair forms

This ensures your personal information remains confidential and protected at all times.

 

5. Lawful Basis for Processing
CTECH Technology Services processes your data under the following lawful bases:

• Contractual necessity – to diagnose, repair, or return your device
• Legitimate interests – such as maintaining repair records for warranty or fraud‑prevention
• Consent – when optional information (e.g., passwords) is provided

 

6. How Long We Keep Your Data
We retain repair records only for as long as necessary for:

• Warranty or repair‑related queries
• Legal or tax obligations
• Customer service follow‑up
After this period, data is securely deleted from the system.
Passwords provided for diagnostics or repair are deleted immediately once the repair is completed and the device is returned.

 

7. How Passwords Are Handled
If a password is required for diagnostics or repair:
• It is stored securely and encrypted
• It is used only for the duration of the repair
• It is deleted immediately after the repair is completed
We never store passwords long‑term.

 

8. Your Rights Under GDPR
You have the right to:

• Access the personal data we hold about you
• Request corrections to inaccurate information
• Request deletion of your data (where legally permissible)
• Restrict or object to certain types of processing
• Request a copy of your data in a portable format
To exercise any of these rights, simply contact us.

 

9. Sharing Your Information
We do not share your personal information with third parties unless:

• You explicitly request it (e.g., insurance reports)
• It is legally required (e.g., law enforcement with valid authority)
We never sell or trade customer data.

 

10. Data Security Measures
To protect your information, we use:
• End‑to‑end encrypted repair‑booking software
• Password‑protected devices
• Secure local storage
• Strict access control (business owner only)
• Regular system updates and security checks
We take data protection seriously and continually review our processes to ensure compliance.

 

11. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, you can contact:
CTECH Technology Services
Email: contact@ctechservices.uk
Telephone: 01795 608 221
Address: 68 Sunnyside Avenue, Minster on Sea, Sheerness, Kent